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a.) The seller must deliver goods in the agreed amount on the agreed quality, at the agreed copy is wrapped equipped to carry without any defects, including legal.

b.) If the goods are not delivered under paragraph preceding the buyer must submit a report to the seller defects discovered without delay with the goods after he took over. The buyer is obliged detected Vadu proper documented.

c.) the goods are legal defects if the goods transfer is cloudy right of a third party, unless the buyer with these limitations expressing approval.

d.) The seller is not liable for defects in goods where the buyer under contract or knew taking into account the circumstances in which the contract was concluded, must have known, unless the defects on the properties of the goods to which the goods should have under contract.

e.) Seller responsible for the defect which the goods as soon as they pass the risk of damage to the goods to the buyer even when the defect becomes apparent only after this case.

f.) The buyer is obliged to inspect the goods as soon as possible after the risk of damage to the goods, taking into account the nature of the goods. The buyer is obliged to receipt of the goods to examine the goods may be damaged at the surface of the packaging and shipment, or apparent internal damage or loss of content or piece of content, such destruction or, the advertising agent courier for his presence packaging as even goods Select All. The extent of damage or partial loss of the contents of the consignment shall be drawn up immediately a damage report. A representative of the delivery company is obliged to write such registration. Next Page Handling Damaged shipments must be carried out in accordance with the instructions of the courier service.

g.) Product warranty period starts running of its takeover by the purchaser. For goods purchased from an online store provided by the seller megaplanet.shop statutory warranty period of 24 months. If it is for some products, longer warranty period, this fact explicit.

h.) Complaints can not be applied to goods damaged by improper handling and / or installation by the purchaser or other persons, enabling the purchaser to installation and / or handling

i.) The buyer is aware of the fact that the commodity picture page megaplanet.shop to Lan orientation can be no color variation only variations goods due to different merchandising, different production technologies, a different imaging technology or other reason in these color variations and other variations of the goods is not considered a lack of conformity.

j.) goods transmitted at lower price does not match vendor for defects for which was agreed lower prices.

k.) Complaints (liability for defects) applied immediately to the purchaser in writing by the seller. The buyer is obliged to the purchase of goods passes all the documents received from buyer Including the order confirmation, delivery note and other related documents that a product with extended warranty and even confirmed by a letter of guarantee. The buyer has the right to defective goods I can not admit, if the seller did not report on the defects of the goods without undue delay after the buyer has become aware or after the buyer after due professional care should detect defects during the inspection of goods, which is required to carry out.

l.) If the buyer is a consumer submits a complaint, the seller or a designated employee or designated person is obliged to inform consumers about their rights under the general protocol.; Upon decision of the consumer, which of the following consumer rights claims is required to determine the method of complaint immediately, in complicated cases, at least do 3 working days from the date of the claim, in justified cases, in particular where a complex technical upgrade status of a product or service, not later is 30 days from the date of the claim. After determining the way how to equip the claim immediately, in appropriate cases, a complaint can be fit even late; Settlement of the claim may not exceed 30 days from the date of the claim. Once the deadline for settlement of the claim, the consumer has the right to withdraw from the contract or the right to exchange the product with a new product.




m.) If the buyer is a consumer product complaint and apply for the first 12 months of purchase, the seller may settle the complaint rejected solely on the basis of professional judgment; whatever the result of expert judgment can not require the consumer to cover the costs of expert judgment or other costs related to expert judgment.

n.) If the buyer is a consumer product complaints exercised after 12 months of purchase and the seller rejected it, the person who has equipped complaint, is mandatory proof of a complaint to indicate to the consumer may send the product to the professional judgment. If the product is sent to the expertise of a designated person, expert assessment costs, and any other related expenses reasonably incurred shall be borne by the seller regardless of the outcome expert judgment. If a consumer expert assessment shows the seller's liability for defects, the complaint may apply again; while carrying out a professional appraisal warranty period shall be suspended. The seller is obliged to reimburse the consumer within 14 days from the date of the claim back any costs incurred for expert assessment, as well as all related costs reasonably incurred. Re-filed complaint can not be dismissed.

o.) The trader is obliged to issue a claim in the application of the consumer an acknowledgment. If the claim is put into effect by means of distance communication, the seller is required to confirm the submission of a complaint immediately delivered to the consumer; If you can not deliver the certificate immediately, it must be delivered without undue delay, at the latest, together with proof of settlement of the claim; confirmation of submission of a complaint may not be delivered, if the consumer has the opportunity to demonstrate a complaint in another way.

p.) The trader is obliged to issue a complaint to the buyer who is a consumer, a written document within 30 days from the date of the claim.

q.) Claims from liability for defects if the buyer is an entrepreneur:

Q.1 Where a supply of goods means insignificant breach of contract and the conditions set out in these Terms & Conditions, the buyer may:

i. require delivery of missing goods and the removal of other defects of goods, or

ii.požadovať reasonable discount on the purchase price.

Q.2 If the goods are delivered with defects, breach of contract significantly (§ 345 paragraph. 2 of the Commercial Code), the buyer may:

iii. require removal of defects by replacement goods for the defective goods, delivery of missing goods and to require the removal of legal defects,

iv. required to repair the defective goods if the defects are repairable,

in. a reasonable discount on the purchase price or

vi. withdraw.


r.) The choice between those referred to in the preceding paragraph belongs exclusively to the seller if the buyer is an entrepreneur.

s.) Claims from liability for defects if the buyer is a consumer:

i. If the buyer is a consumer, it is entitled in the event that the defect can be removed right to be free, timely and properly removed. The seller is obliged defect promptly removed. Buyers can instead of removing defects require changing the item or if the defect relates only to things, replace components, if the team does not result in unreasonable costs to the seller for the price of the goods or the severity of the defect. The seller may always instead of removing defects replace the defective thing for a faultless, if the buyer does not cause serious problems.

ii. If the defect can not be removed and which prevents the matter can be properly used as a thing without defect, the buyer has the right to exchange things or have the right to withdraw from the contract. The same rights belong to the buyer, although in the case of removable defects, but if the buyer is not for the repeated occurrence of the defect after repair or due to a greater number of defects thing properly due. In the case of other irremovable defects, the buyer is entitled to a reasonable discount from the price of things.



t.) For unjustified claims from the buyer, the seller has the right to require the buyer who is an entrepreneur fee of costs incurred by the seller in connection with the RMA process, especially transport costs, labor technique, and so on.

DialCom s.r.o.

Cukrová 14
811 08 Bratislava
Slovak Republik

2. poschodie, číslo dverí 201

IČO: 47882336
DIČ : 2024135223
IČO DPH : SK2024135223

Bank Information
VUB banka, a.s.
Číslo účtu : SK8802000000003362319354

Contact information
Tel.: +421 2 2028 3004
Fax: +421 2 2028 3005
e-mail: voip@dialcom.sk

Company Registration
Registrácia: Okresný súd Bratislava I
Oddiel: Sro 
Vložka číslo: 100418/B