QueueStats License Up to 30 Agents
QueueStats is a GREAT starter to build Contact or Call Centre. It allows YOU to get started in minutes, and highly versatile to fit in any type of call projects.
QueueStats License Up to 30 Agents
Free delivery for order over € 300
Payment with VISA, VISA Electron, MasterCard, Maestro
The Perfect Starting Point
QueueStats is a GREAT starter to build Contact or Call Centre. It allows YOU to get started in minutes, and highly versatile to fit in any type of call projects
QueueStats supports Asterisk core from version 1.6. The sleek look, clean code and flat design sets it stand out and guarantee to capture anyone's attention
Easy to Customize
QueueStats is extremely flexible to customize. Thanks to the powerful Scripcase Framework, which makes all the impossibilities possible
Queuestats is compatible with the most used Asterisk Distro Predefined reports More than 100 predefined reports, with export to MS Excel, MS Word, RTF, CSV, XML format. On-line monitoring activities of agents, incoming and outgoing calls, total call recording agents and agents' queues and much more ..
QueueStats is compatible with most of the popular Asterisk Distro, such as: Elastix, AsteriskNow, FreePBX, etc
Fully dynamic logging agents in Queues, monitoring login and paused time. Information about missed calls in the queue.
Integration with CRM and WEB forms
Dial number by just click on phone in CRM. Call notification popup for incoming call. Predefined WEB forms for custumers.
- Q. What is priority support ?
For customers who need prioritized support. These customers often have needs linked to a deadline and require extra attention to help solve any problems. Our standard support model does not cater for these customers as well as we would like. To help them, we provide Priority Support
Priority Support Benefits
Priority support builds on our free support service but gives its users access to the following benefits.
24 hour guaranteed initial response time during weekdays.
High availability, there when you need us.
Access to our private Priority Support forum.
Issue escalation to product development teams.
Direct access to the developers who build our products.
Hotfixes delivered to address your issues. Hotfixes and feature requests, if supplied, are only built on the latest version
of the product in question. Versions other than the latest version of the software are not supported in this way.
Product updates to fix issues outside the normal release schedule.
Buying support gives you access to the enhanced support option for a year.
You can buy Priority Support when renewing a subscription, or when you buy a license.
Priority support is priced based on the license types you hold:
QueueStats 5- 100 agents license: 20% from license price
QueueStats unlimited license: 15% from license price
We only support products that have valid product subscriptions.
How do I access the Priority Support Forum?
If you have purchased Priority Support, you can access the Priority Support forum directly or from inside our Support forums.
Priority Support guarantees an initial response within 24 hours of an issue being raised during business days. We cannot guarantee a complete resolution in this timescale but you will get an assessment of the issue. Where we can, we provide simple fixes and work-arounds immediately. Issues that demand a fix can take longer. Hotfixes can be provided in consultation with the customer. Large fixes are prioritized and fed into the normal product development cycle. No guarantee can be made to the delivery date of the fix.
Access to the Priority Support forum is limited to the account that the subscription was purchased under. At this time no other accounts can be associated with a Priority Support purchase.
Priority Support is subject to a fair usage policy of 6 incidents being raised in any 365 day period. (By incident we mean a new Priority Support thread opened in the Priority Support forum.) If several unrelated incidents are opened in one Priority Support thread then these are split into separate threads and each counts towards your usage quota.
These conditions are subject to change without notice.
DialCom s.r.o. reserves the right to discontinue technical support for all or individual products at any time.
- Q. What is remote installation QueueStats?
Remote Instalation QueueStats
QueueStats is a web based software for the open source Asterisk© PBX. In order to use the software you must have a correct working Asterisk PBX.
Asterisk is a complex software and quick way is to install one Asterisk based Linux distribution like Elastix, FreePBX, PBXinaFlash, AsteriskNow, etc. Any of these distributions will install a complete Linux system with Asterisk and a web fronted for configuring it.
For remote installation QueueStats must be installed on your PBX and configured the following requirements :
- 32 or 64 bits Linux Operating System - SSH root access
- PHP 5.1 or above
- MySQL Server 5 or above
- Asterisk 1.6 and higher - configured SIP or DAHDI Tunk created out / inbound routing, created extensions and queues
- Modern Web Browser (Firefox, IE8 or above, Google Chrome, Safari)
- Adobe Flash Player (for recording playback or lack of websocket support in browser)
To provide support remote installation QueueStats we need to open the port for SSH console (usually port 22) and WEB access to PBX (port 80 for HTTP and 443 for HTTPS) on the public IP address.
To access the console, SSH will need full access, we recommend that we create a temporary user with root authority, which after installation will be removed.
PBX must also have access to the Internet, the update package and install php extensions.