FonTel L4USB
  • FonTel L4USB

FonTel ISDN

€382.50
Tax included
Reference: FonTelSDN

FonTel ISDN is a phone call recorder designed to record phone calls on a digital phone line ISDN BRI (2B+D).

Installation and configuration FonTel (withou transport costs)
Quantity
Delivery 4 - 5 Work day

  • Security policy Security policy
  • Free delivery for order over € 300 Free delivery for order over € 300
  • Return policy Return policy
  • Payment with VISA, VISA Electron, MasterCard, Maestro Payment with VISA, VISA Electron, MasterCard, Maestro
  • Diners Club, American Express Diners Club, American Express

FonTel ISDN is a phone call recorder designed to record phone calls on a digital phone line ISDN BRI (2B+D). The recorder recognizes outgoing and incoming calls and both local and caller numbers. The information about recorded calls is stored in a database with descriptions, dates, time and duration. Each phone call recording is stored in a separate compressed sound file (.WAV or .MP3 files).

The recorders need to be connected to a PC through USB and the FonTel application needs to be running to save phone calls to the hard drive (learn more about the FonTel application features). When run unattended in the background, the application automatically recognizes line number, start and end of a conversation, call direction and phone number. It saves all the information to the database and saves the conversation in a compressed sound file. The application can work with an unlimited number of recorders and allows to connect several recorders in a single multiline recording system.

Applications

  • phone call recording
    • at home,
    • in an office,
    • in a customer service,
    • in a call center,
    • in telemarketing,
  • phone call recording for emergency, intervention and reporting numbers,
  • employee surveillance.

Requirements

  • operating system: Windows 2000 / XP / Vista / Server / 7 / Linux1,
  • USB 1.1 or 2.0,
  • sound card (recommended).


1 The FonTel application for the Linux

Call recording
  • independent call recording from several phone lines,
  • record VoIP and Skype calls (from the FonTel application),
  • very high sound quality - save as WAV (PCM, GSM 6.10, G.711) or MP3,
  • listen to any call,
  • record automatically:
    • all calls,
    • outgoing calls only,
    • incoming calls only,
  • record calls on schedule,
  • record calls using number white- or blacklists,
  • trigger call recording on sound level to record calls from radiotelephones, CB radios and other devices with audio or headphone out,
  • show call recording confirmation,
  • save notifications about unanswered incoming calls,
  • measure operator's time to answer the call (delay from the first ring until the call is picked up),
  • manually terminate recording during calls,
  • add notes to any call,
Call playback
  • play recordings independently from call recording,
  • seek, pause and go to any point of a call,
  • zoomable graphical call preview,
  • remote access to the call archive with a Web browser.
Number identification
  • incoming call number identification (MSN or DDI),
  • outgoing call number identification,
  • work with private branch exchanges (PBX),
  • caller identification before call pickup,
  • information about last recorded call with the recognized number (date and notes),
  • number identification (name, numbering zone, caller's operator, selected international connection operator, country),
  • embedded phone book allowing to define single numbers or number pools.
Recorded calls archive
  • recorded calls storage period limited only by hard drive capacity,
  • automatic disk space control (delete oldest recordings after specified periods or if disk is full),
  • easy archive backup,
  • backup the archive directly to a CD/DVD,
  • browse archive backup copies in the recorder application,
  • save (convert) selected recorded calls to any format,
  • periodical and automated archive backup to a remote computer in a network.
Network access
  • client-server architecture: work remotely from a distant workstation in a network/ the Internet,
  • browse and playback calls with a Web browser.
Other features and properties of the recorder
  • search calls by line number, date, call number, note, label,
  • mark new (unlistened) calls,
  • print call lists,
  • export call lists to CSV files,
  • phone book export to/import from a CSV file,
  • view call statistics, including number and duration of recorded calls, as charts and reports:
    • periodical summaries: daily, weekly, monthly, yearly,
    • by call direction: incoming, outgoing, unanswered,
    • by phone line,
    • general or time-defined summaries,
  • restrict access to the application and recorded calls,
  • completely hide the recorder application,
  • recording error control (hardware signaling over port COM),
  • work with other software with FonTel API
  • work with exchanges and other telephone devices,
  • free software updates,
  • modifications to the current phone lines not required,
  • power supply not required,
  • attractive pricing.

The FonTel ISDN recorders integrate closely with the FonTel application

The FonTel application is designed to view recorded calls and manage recorders.

The application allows to conveniently browse, search and play recordings and to add notes and comments. It can automatically remove oldest recordings after a predefined periods or when a computer hard drive is full. You can filter the lists of recorded calls by phone line number, day, month or caller number and print or save them to text files according to the criteria selected.

With the application you can simultaneously manage different recorder models. As a result, on one workstation you can view calls from, for example, FonTel ISDN, FonTel L4USB and remotely over the network from FonTel L4NET recorders. It allows to create a flexible call recording system well fitted to your phone lines and setup capabilities.

Applications

  • phone call recording
    • at home,
    • in an office,
    • in a customer service,
    • in a call center,
    • in telemarketing,
  • phone call recording for emergency, intervention and reporting numbers,
  • employee surveillance.

Requirements

  • operating system: Windows 2000 / XP / Vista / Server / 7 / Linux1,
  • sound card (recommended).


1 The FonTel application for the Linux operating system has limited features.

Caller information

Because caller identification is using the phone book and calls database, the application will show a short information on the caller, ever before the call is picked up. This information includes caller's data (if these are available in the phone book), time and topic of the last conversation, numbering zone (area code or GSM network name) and carrier name. The message will appear in the bottom corner of the screen, even if the application is running in the background and is hidden.
FonTel application can generate any summaries and charts

Statistics

The application can be used to create any statistical summaries of calls by the number or duration of calls, broken down by the hour, week days, days, months, line numbers, call types (incoming, outgoing).

Backup copy

Enables making backup copies of archived data, including direct burning to CDs or DVDs. Allows for simple browsing of backup copies directly from the application.
Schedule

Schedule1

If it is necessary to limit the types of recorded phone calls by time and day of the week, you can define recording schedules. A recording schedule allows you to specify, when phone calls of certain types are recorded.

A separate schedule can be defined for each phone line. To define a schedule, specify which call types (all, incoming, outgoing, none, according to sound level2) shall be recorded during a week.

Number whitelists and blacklists1

You can define whitelists and blacklists to specify call numbers to which calls shall and shall not be recorded. You can for example blacklist private phone numbers of your employees to exempt them from recording. You can create unlimited number of lists, for each recorded line you can assign any list specifying whether it is a whitelist (the recorder will record only calls to numbers on the list) or a blacklist (the recorded will record all calls, except for those to numbers on the list).

PBX

The application can also work with private branch exchanges (PBX) sharing billing data. This should most of all enable access to information about internal numbers participating in calls, when the recorder is connected to the external exchange.

Answering machine2,3

The answering machine automatically takes the call after a certain number of rings, initiates recording and plays a predefined sound file with a greeting. Recording is terminated at the latest after a certain number of minutes.

Automatic call announcement2,3

The automatic announcement (for example about the fact, that the call is being recorded) automatically plays a predefined recording directly after the call is taken by the incoming call recipient.


1 This feature is not available for the FonTel L4NET recorder.
2 This feature is not available for the FonTel ISDN recorder.
3FonTel L1USB, L2USB and L4USB recorders require a voice modem.

Client-Server architecture

The client application enables remote access from a distant location over a local computer network or the Internet. This allows for a distributed client-server call recording system with one recording station and many clients (for example - one for each phone line).

Web server

The embedded web server provides more options. You can use a Web browser to remotely access recorded calls through a local network or the Internet. It doesn't require any additional software. To connect (using a modem, local network or the Internet) you only need to know the address of the computer recording calls.

Depending on the configuration, you can access a list of calls only or both the list and sound recordings. Remote access can be password-protected.

A calls database and sound files may be located on a network share or drive. This enables centralized call recording from several workstations in a network.

The application can also make backup copies of the archive to a remote computer over a local network or the Internet. In predefined intervals, the application will copy entries from the local call database to an external database using ODBC and will send all sound files to a specified FTP server or will copy the files to a shared folder on a remote computer. The backup process runs automatically in the background. You can store information about calls and calls recorded from different recorders in one place - on a networked server. The same mechanism can be used to enable interoperability with other external systems.

FonTel API allows to integrate the recorder with other software. It enables access to the information about recorded calls.

The FonTel call recording system consists of one or more modules connected in parallel to a phone line and a call recording application installed on a PC. It doesn't require any modifications to the current phone infrastructure - just connect the recorder to a free phone socket, parallel to a phone. It also means that the recorder can be placed anywhere, not necessarily close to the phone. It doesn't interfere with the phone or other devices connected to the phone network.

In case there is no free socket, use a regular phone line splitter.

FonTel doesn't require a power supply and it connects to a USB port of the PC. All necessary cables are included.

Box contents

  • FonTel recorder,
  • software CD,
  • user manual,
  • phone cable (1, 2 or 4 pcs. depending on the recorder model),
  • USB cable.

FonTelSDN

Data sheet

Type recording device
Stand-alone device with HDD and connected via LAN
Number of recorded digital ISDN BRA lines
1